Based on public reviews and response behavior.
225 days of reviews, with a steady monthly review flow. Busiest month: 25% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
86.2
Industry average 69.9
16.3 above average
Rating
4.41
Industry average 4.45
0.04 below average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 18% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 86.2 places the company in the top quarter of about 1,300 ranked Flight & Hotel Booking companies (75th percentile: 80). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 93% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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