Customereye

Study Active

Supplements & Nutrition • United Kingdomstudyactive.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+3.6 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#101of 301
Top 34% · Upper Half
#1 (best)#301 (worst)
#99Peer
#100Peer
#101This company
#102Peer
#103Peer

Overall Customer Sentiment

Above Average

97% of reviews positive, 3% negative

97%
positive
  • Positive97%
  • Neutral0%
  • Negative3%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.1%
Loyalty
18.0%
Product Quality
16.1%
Pricing
10.1%
Onboarding
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • Built from a negative-review share of 7.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.0%
4
6.3%
3
0.7%
2
0.0%
1
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 92.6% in the three months before that.

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