Student Roost

Real Estate & Property • United Kingdomstudentroost.co.uk

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

49/100

−52.4 vs. last month2.72 ★ average rating · 614 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#70of 92

Top 76% · Bottom Tier

#1 (best)#92 (worst)

#68Peer

#69Peer

#70This company

#71Peer

#72Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 54% negative

46%

positive

Positive46%
Neutral1%
Negative54%

Sentiment Balance

Covering September 2025 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.4%

Product Quality

14.7%

Loyalty

14.5%

Problem Resolution

11.3%

Pricing

11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 53.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

27.7%

4★

10.4%

3★

9.1%

2★

12.1%

1★

40.7%

Based on 614 analyzed reviews. Sentiment is slipping: 10.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights