Customereye

STRATA Trust

Lending & Consumer Finance • United Statesstratatrust.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 698 days (about 26 per month). Busiest month: 7% of reviews.

Overall Score

69/100
−11.2 vs. last month4.84 ★ average rating · 600 reviews
69/100 from 600 reviews over 24 months, high confidence.

Lending & Consumer Finance average: score 65.4, rating 4.43 stars, reply rate 49.6%, over 1,138 ranked companies · benchmark 5 Oct 2026

Score

68.8

Industry average 65.4

3.4 above average

Rating

4.84

Industry average 4.43

0.41 above average

Reply rate

—

Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#478of 1138 ranked in Lending & Consumer Finance
Top 42% · Upper Half
#1 (best)#1138 (worst)
#476Peer
#477Peer
#478This company
#479Peer
#480Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

84% of reviews positive, 14% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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