Customereye

SR-Vapes

Vaping & Smoking Alternatives • United Kingdomsr-vapes.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
−3.3 vs. last month4.97 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#69of 173
Top 40% · Upper Half
#1 (best)#173 (worst)
#67Peer
#68Peer
#69This company
#70Peer
#71Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.5%
Product Quality
18.3%
Customer Support
17.4%
Loyalty
15.0%
Response Speed
14.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
98.7%
4
0.8%
3
0.0%
2
0.3%
1
0.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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