Customereye

SpareRoom

Real Estate & Property • United Statesspareroom.com

Review data last updated .

Based on public reviews and response behavior.

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744 reviews over 5,624 days (about 4 per month). Busiest month: 9% of reviews. Languages: en 99%, unknown 1%.

Overall Score

63/100
−9.7 vs. last month4.20 ★ average rating · 744 reviews
63/100 from 744 reviews over 20 months, high confidence.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

63.3

Industry average 66.8

3.5 below average

Rating

4.20

Industry average 4.21

in line with average

Reply rate

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Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#391of 637 ranked in Real Estate & Property
Top 61% · Mid Pack
#1 (best)#637 (worst)
#389Peer
#390Peer
#391This company
#392Peer
#393Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 32% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering August 2026 — 34 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 41% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Onboarding
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Communication
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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