Customereye

Smithpackaging

Printing & Signagesmithpackaging.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 359 days (about 8.5 per month). Busiest month: 36% of reviews. Languages: en 100%.

Overall Score

66/100
−24.7 vs. last month4.36 ★ average rating · 100 reviews
66/100 from 100 reviews over 5 months, moderate confidence.

Printing & Signage average: score 66.0, rating 4.63 stars, reply rate 37.9%, over 829 ranked companies · benchmark 8 Oct 2026

Score

65.7

Industry average 66.0

0.3 below average

Rating

4.36

Industry average 4.63

0.27 below average

Reply rate

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Industry average 37.9%

not measured

Competitive Performance Rank

Among ranked Printing & Signage companies

#411of 829 ranked in Printing & Signage
Top 50% · Upper Halfdown 46 from last month
#1 (best)#829 (worst)
#409Peer
#410Peer
#411This company
#412Peer
#413Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

76% of reviews positive, 24% negative

76%
positive
  • Positive76%
  • Neutral0%
  • Negative24%

Sentiment Balance

Covering May 2025 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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