Customereye

Smith & Friends Estate Agents

Real Estate & Propertysmith-and-friends.co.uk

Review data last updated .

Based on public reviews and response behavior.

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181 reviews over 331 days (about 17 per month). Busiest month: 16% of reviews. Languages: en 100%.

Overall Score

79/100
−13.9 vs. last month4.87 ★ average rating · 181 reviews
79/100 from 181 reviews over 11 months, moderate confidence.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

79.1

Industry average 66.8

12.3 above average

Rating

4.87

Industry average 4.21

0.66 above average

Reply rate

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Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#137of 637 ranked in Real Estate & Property
Top 22% · Top Tier
#1 (best)#637 (worst)
#135Peer
#136Peer
#137This company
#138Peer
#139Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

95% of reviews positive, 4% negative

95%
positive
  • Positive95%
  • Neutral1%
  • Negative4%

Sentiment Balance

Covering September 2026 — 18 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 11% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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