Based on public reviews and response behavior.
2,502 reviews over 1,942 days (about 39 per month). Busiest month: 17% of reviews. Languages: en 86%, unknown 12%, fr 1%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
66.2
Industry average 62.9
3.3 above average
Rating
3.31
Industry average 4.27
0.96 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 39% negative
Covering August 2026 — 286 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 56% negative and 1% neutral.
Share of theme mentions
Themes extracted from 2,502 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.220). Review the worst months in the trend data to identify specific operational or product issues.
"Product Quality" is the strongest recurring theme in the reviews: 589 mentions with a sentiment score of 79.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
