Sezzle

Finance & Insurance • United Statessezzle.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−29.3 vs. last month3.44 ★ average rating · 1,450 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#177of 373

Top 47% · Upper Half

#1 (best)#373 (worst)

#175Peer

#176Peer

#177This company

#178Peer

#179Peer

Overall Customer Sentiment

Above Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 55 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 71% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,450 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.8%

Pricing

14.2%

Loyalty

12.6%

Product Quality

11.9%

Problem Resolution

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 14.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•43 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

55.9%

4★

4.1%

3★

2.2%

2★

3.7%

1★

34.1%

Based on 1,450 analyzed reviews. Sentiment is slipping: 50.2% of reviews in the last three months were positive, compared with 68.5% in the three months before that.

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