Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
46% of reviews positive, 52% negative
Covering July 2026 — 257 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 49% negative and 2% neutral.
Showing 994 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Response Speed, making up 20.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 994 analyzed reviews.
