Customereye

Sebago

Apparel & Fashion • United Kingdomsebago.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+29.5 vs. last month4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#210of 330
Top 64% · Mid Pack
#1 (best)#330 (worst)
#208Peer
#209Peer
#210This company
#211Peer
#212Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 22% negative

75%
positive
  • Positive75%
  • Neutral3%
  • Negative22%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
24.8%
Delivery Shipping
19.0%
Loyalty
13.1%
Customer Support
11.8%
Response Speed
10.9%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 38.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
75.5%
4
6.8%
3
5.8%
2
3.3%
1
8.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.7% of reviews in the last three months were positive, compared with 88.7% in the three months before that.

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