Customereye

Scottish Grocers

Food & Beveragescottishgrocers.co.uk

Review data last updated .

Based on public reviews and response behavior.

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90 reviews over 2,061 days (about 1.3 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

53/100
3.57 ★ average rating · 90 reviews
53/100 from 90 reviews over 15 months, limited confidence.

Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,957 ranked companies · benchmark 13 Oct 2026

Score

52.9

Industry average 61.8

8.9 below average

Rating

3.57

Industry average 4.22

0.65 below average

Reply rate

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Industry average 32.8%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2206of 2957 ranked in Food & Beverage
Top 75% · Mid Packdown 27 from last month
#1 (best)#2957 (worst)
#2204Peer
#2205Peer
#2206This company
#2207Peer
#2208Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

49% of reviews positive, 49% negative

49%
positive
  • Positive49%
  • Neutral2%
  • Negative49%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Response Speed
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Product Quality
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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