Customereye

Schulmerich

General Retail & Marketplaces • United Statesschulmerichbells.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
+17.4 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#297of 359
Top 83% · Bottom Tier
#1 (best)#359 (worst)
#295Peer
#296Peer
#297This company
#298Peer
#299Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 36% negative

62%
positive
  • Positive62%
  • Neutral3%
  • Negative36%

Sentiment Balance

Covering October 2024 — 28 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 50% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.1%
Response Speed
17.3%
Customer Support
15.2%
Onboarding
11.9%
Product Quality
8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • Built from a negative-review share of 42.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
77.5%
4
11.0%
3
6.2%
2
3.0%
1
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 94.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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