SBLI

Finance & Insurance • United Statessbli.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−50.0 vs. last month4.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#304of 373

Top 82% · Bottom Tier

#1 (best)#373 (worst)

#302Peer

#303Peer

#304This company

#305Peer

#306Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 28% negative

72%

positive

Positive72%
Neutral1%
Negative28%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.3%

Onboarding

19.9%

Product Quality

12.2%

Loyalty

11.8%

Communication

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

66.7%

4★

11.2%

3★

6.3%

2★

6.7%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is slipping: 68.8% of reviews in the last three months were positive, compared with 90.5% in the three months before that.

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