Samsung Repair

Tech & Electronics • United Kingdomsamsungrepair.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

3.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#109of 127

Top 86% · Bottom Tier

#1 (best)#127 (worst)

#107Peer

#108Peer

#109This company

#110Peer

#111Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral1%
Negative35%

Sentiment Balance

Covering November 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.7%

Communication

15.2%

Product Quality

11.8%

Loyalty

10.7%

Response Speed

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

61.7%

4★

4.3%

3★

3.5%

2★

2.2%

1★

28.3%

Based on 600 analyzed reviews. Sentiment is improving: 69.5% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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