Customereye

SA Company

Tech & Electronics • USsafishing.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

43/100
−4.7 vs. last month3.69 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#111of 127
Top 87% · Bottom Tier
#1 (best)#127 (worst)
#109Peer
#110Peer
#111This company
#112Peer
#113Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 42% negative

57%
positive
  • Positive57%
  • Neutral1%
  • Negative42%

Sentiment Balance

Covering September 2024 — 18 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 61% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 580 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.6%
Customer Support
18.2%
Product Quality
14.1%
Response Speed
11.4%
Communication
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 41.9% across this company's analyzed reviews.
  • •5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5★
60.7%
4★
6.1%
3★
2.5%
2★
3.3%
1★
27.4%

Based on 606 analyzed reviews. Sentiment is improving: 45.0% of reviews in the last three months were positive, compared with 30.6% in the three months before that.

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