Based on public reviews and response behavior.
606 reviews.
Tech & Electronics average: score 59.5, rating 4.12 stars, reply rate 28.0%, over 1,068 ranked companies · benchmark 20 Oct 2026
Score
42.6
Industry average 59.5
16.9 below average
Rating
3.69
Industry average 4.12
0.43 below average
Reply rate
—
Industry average 28.0%
not measured
Among ranked Tech & Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 42% negative
Covering September 2024 — 18 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 61% negative and 0% neutral.
Share of theme mentions
Themes extracted from 606 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Conduct an immediate audit of all packaging specifications for hats and rigid goods. Mandate use of appropriately sized, double-walled corrugated boxes with internal tissue or foam inserts to maintain hat shape in transit.
Immediately audit and reconfigure the live chat system to guarantee human agent connection within 5 minutes during business hours, with clear out-of-hours expectations set. Establish a dedicated email response SLA of 24 hours maximum and enforce it operationally.
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