Customereye

Saint and Sofia

Apparel & Fashion • United Kingdomsaintandsofia.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 228 days (about 80 per month). Busiest month: 16% of reviews.

Overall Score

71/100
+3.6 vs. last month4.58 ★ average rating · 600 reviews
71/100 from 600 reviews over 9 months, high confidence.

Apparel & Fashion average: score 62.9, rating 4.25 stars, reply rate 39.8%, over 1,693 ranked companies · benchmark 7 Oct 2026

Score

70.7

Industry average 62.9

7.8 above average

Rating

4.58

Industry average 4.25

0.33 above average

Reply rate

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Industry average 39.8%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#566of 1693 ranked in Apparel & Fashion
Top 33% · Upper Half
#1 (best)#1693 (worst)
#564Peer
#565Peer
#566This company
#567Peer
#568Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral0%
  • Negative12%

Sentiment Balance

Covering December 2024 — 63 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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