Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
75% of reviews positive, 23% negative
Covering December 2024 — 26 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 19% negative and 4% neutral.
Showing 650 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 5.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 668 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 71.4% in the three months before that.
