Rocket Loans

Lending & Consumer Finance • United Statesrocketloans.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

81/100

−1.4 vs. last month4.91 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#9of 275

Top 3% · Top Tier

#1 (best)#275 (worst)

#7Peer

#8Peer

#9This company

#10Peer

#11Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 13% negative

84%

positive

Positive84%
Neutral2%
Negative13%

Sentiment Balance

Covering July 2026 — 65 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 17% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

34.8%

Response Speed

24.1%

Customer Support

11.0%

Loyalty

8.4%

Product Quality

7.6%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 13.2% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.1%

4★

3.1%

3★

0.5%

2★

0.4%

1★

0.9%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 98.5% of reviews in the last three months were positive, compared with 99.0% in the three months before that.

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