Rocket21 Challenge

Lending & Consumer Finance • United Statesrocket21challenge.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−19.2 vs. last month3.31 ★ average rating · 987 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#267of 275

Top 97% · Bottom Tier

#1 (best)#275 (worst)

#265Peer

#266Peer

#267This company

#268Peer

#269Peer

Overall Customer Sentiment

Below Average

18% of reviews positive, 81% negative

18%

positive

Positive18%
Neutral1%
Negative81%

Sentiment Balance

Covering September 2025 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 983 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.1%

Problem Resolution

20.3%

Communication

12.9%

Response Speed

10.3%

Product Quality

7.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100

87/100

signal score

•Built from a negative-review share of 81.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

52.7%

4★

3.7%

3★

2.7%

2★

3.5%

1★

37.3%

Based on 987 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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