Customereye

Rocket21 Challenge

Lending & Consumer Finance • United Statesrocket21challenge.com

Review data last updated .

Based on public reviews and response behavior.

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987 reviews over 834 days (about 36 per month). Busiest month: 14% of reviews. Languages: es 61%, en 29%, unknown 9%.

Overall Score

38/100
−19.2 vs. last month3.31 ★ average rating · 987 reviews
38/100 from 987 reviews over 19 months, high confidence.

Lending & Consumer Finance average: score 66.0, rating 4.45 stars, reply rate 50.0%, over 1,244 ranked companies · benchmark 8 Oct 2026

Score

38.2

Industry average 66.0

27.8 below average

Rating

3.31

Industry average 4.45

1.14 below average

Reply rate

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Industry average 50.0%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1211of 1244 ranked in Lending & Consumer Finance
Top 97% · Bottom Tierdown 28 from last month
#1 (best)#1244 (worst)
#1209Peer
#1210Peer
#1211This company
#1212Peer
#1213Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

18% of reviews positive, 81% negative

18%
positive
  • Positive18%
  • Neutral1%
  • Negative81%

Sentiment Balance

Covering September 2025 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Reviews are mostly in Spanish

Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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