Repairpartsusa

Tech & Electronics • United Statesrepairpartsusa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−46.7 vs. last month3.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#113of 127

Top 89% · Bottom Tier

#1 (best)#127 (worst)

#111Peer

#112Peer

#113This company

#114Peer

#115Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%

positive

Positive60%
Neutral3%
Negative38%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.5%

Product Quality

15.1%

Customer Support

13.2%

Communication

12.0%

Response Speed

10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 40.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

65.5%

4★

7.3%

3★

4.2%

2★

3.5%

1★

19.5%

Based on 600 analyzed reviews. Sentiment is improving: 42.9% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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