Customereye

RentProfile

Real Estate & Property • United Kingdomrentprofile.co

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+7.9 vs. last month4.41 ★ average rating · 609 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#75of 92
Top 82% · Bottom Tier
#1 (best)#92 (worst)
#73Peer
#74Peer
#75This company
#76Peer
#77Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
24.2%
Customer Support
22.9%
Response Speed
17.7%
Communication
10.6%
Product Quality
10.1%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 5.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 26.9% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
74.4%
4
10.3%
3
5.3%
2
2.0%
1
8.0%

Based on 609 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

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