Razer

Computers & Hardware • United Statesrazer.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+25.0 vs. last month1.77 ★ average rating · 942 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#111of 127

Top 87% · Bottom Tier

#1 (best)#127 (worst)

#109Peer

#110Peer

#111This company

#112Peer

#113Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 65% negative

32%

positive

Positive32%
Neutral2%
Negative65%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 937 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.7%

Communication

15.1%

Loyalty

14.3%

Problem Resolution

12.6%

Product Quality

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 65.4% across this company's analyzed reviews.
•24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

12.8%

4★

3.9%

3★

4.4%

2★

5.5%

1★

73.4%

Based on 942 analyzed reviews. Sentiment is slipping: 46.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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