Customereye

PureKana

Supplements & Nutrition • United Statespurekana.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+14.5 vs. last month3.27 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#141of 301
Top 47% · Upper Half
#1 (best)#301 (worst)
#139Peer
#140Peer
#141This company
#142Peer
#143Peer

Overall Customer Sentiment

Above Average

46% of reviews positive, 52% negative

46%
positive
  • Positive46%
  • Neutral2%
  • Negative52%

Sentiment Balance

Covering May 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 990 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.5%
Customer Support
13.4%
Product Quality
13.1%
Loyalty
11.1%
Pricing
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100
58/100
signal score
  • Built from a negative-review share of 51.9% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
45.1%
4
8.3%
3
7.2%
2
6.8%
1
32.6%

Based on 1,000 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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