Customereye

Prospero Teaching

Jobs & Recruitment • United Kingdomprosperoteaching.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+15.4 vs. last month4.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#36of 78
Top 46% · Upper Half
#1 (best)#78 (worst)
#34Peer
#35Peer
#36This company
#37Peer
#38Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering November 2024 — 26 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 8% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.5%
Loyalty
19.1%
Product Quality
14.5%
Problem Resolution
11.4%
Response Speed
8.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.2%
4
8.3%
3
1.3%
2
1.0%
1
8.2%

Based on 600 analyzed reviews. Sentiment is improving: 92.1% of reviews in the last three months were positive, compared with 84.8% in the three months before that.

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