Customereye

PrintPond

Printing & Signage • United Kingdomprintpond.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+1.5 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#159of 232
Top 69% · Mid Pack
#1 (best)#232 (worst)
#157Peer
#158Peer
#159This company
#160Peer
#161Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering November 2024 — 121 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 12% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.5%
Response Speed
18.2%
Delivery Shipping
16.4%
Customer Support
12.6%
Loyalty
9.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.8%
4
1.8%
3
0.8%
2
0.8%
1
1.7%

Based on 600 analyzed reviews.

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