Based on public reviews and response behavior.
999 reviews over 541 days (about 56 per month). Busiest month: 12% of reviews. Languages: en 95%, unknown 3%, es 2%.
Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026
Score
56.1
Industry average 63.3
7.1 below average
Rating
4.96
Industry average 4.27
0.69 above average
Reply rate
—
Industry average 49.1%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 10% negative
Covering May 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 999 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,137 ranked companies in Finance & Insurance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 49%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 560 mentions with a sentiment score of 92.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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