PolicyPro

Finance & Insurance • United Statespolicypro.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−23.3 vs. last month4.96 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#176of 373

Top 47% · Upper Half

#1 (best)#373 (worst)

#174Peer

#175Peer

#176This company

#177Peer

#178Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral2%
Negative10%

Sentiment Balance

Covering May 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 995 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

32.4%

Product Quality

20.3%

Pricing

10.9%

Onboarding

9.0%

Loyalty

9.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 9.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

98.7%

4★

0.3%

3★

0.1%

2★

0.1%

1★

0.8%

Based on 999 analyzed reviews. Sentiment is slipping: 90.0% of reviews in the last three months were positive, compared with 97.8% in the three months before that.

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