Customereye

Tripadvisor Pl

Entertainment & Eventspl.tripadvisor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+3.4 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#38of 322
Top 12% · Top Tier
#1 (best)#322 (worst)
#36Peer
#37Peer
#38This company
#39Peer
#40Peer

Overall Customer Sentiment

Category Leader

97% of reviews positive, 2% negative

97%
positive
  • Positive97%
  • Neutral0%
  • Negative2%

Sentiment Balance

Covering October 2024 — 79 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 99% of reviews in this period, with 1% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
43.5%
Loyalty
26.3%
Customer Support
10.0%
Pricing
6.1%
Onboarding
4.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 20.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.3%
4
5.8%
3
1.2%
2
0.2%
1
0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.5% of reviews in the last three months were positive, compared with 99.4% in the three months before that.

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