Customereye

Jessops Photo

Printing & Signage • United Kingdomphoto.jessops.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
+8.4 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#46of 232
Top 20% · Top Tier
#1 (best)#232 (worst)
#44Peer
#45Peer
#46This company
#47Peer
#48Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering December 2024 — 23 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.2%
Delivery Shipping
19.5%
Response Speed
14.2%
Customer Support
10.0%
Onboarding
10.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.7%
4
7.7%
3
3.0%
2
3.5%
1
6.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.2% of reviews in the last three months were positive, compared with 88.4% in the three months before that.

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