Customereye

Penny Black

Apparel & Fashion • United Kingdompenny-black.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,266 days (about 1.3 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

52/100
+22.2 vs. last month4.60 ★ average rating · 100 reviews
52/100 from 100 reviews over 8 months, moderate confidence.

Apparel & Fashion average: score 61.9, rating 4.06 stars, reply rate 36.3%, over 2,808 ranked companies · benchmark 2 Nov 2026

Score

52.4

Industry average 61.9

9.5 below average

Rating

4.60

Industry average 4.06

0.54 above average

Reply rate

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Industry average 36.3%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2112of 2808 ranked in Apparel & Fashion
Top 75% · Bottom Tierup 17 from last month
#1 (best)#2808 (worst)
#2110Peer
#2111Peer
#2112This company
#2113Peer
#2114Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering January 2021 — 12 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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