Pelican Water

Home Services • Delandpelicanwater.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#55of 92

Top 60% · Mid Pack

#1 (best)#92 (worst)

#53Peer

#54Peer

#55This company

#56Peer

#57Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering October 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.6%

Product Quality

18.0%

Loyalty

12.9%

Delivery Shipping

10.4%

Pricing

9.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

75.2%

4★

9.2%

3★

5.3%

2★

4.0%

1★

6.3%

Based on 600 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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