Based on public reviews and response behavior.
600 reviews over 2,032 days (about 9 per month). Busiest month: 22% of reviews.
Home Services average: score 70.3, rating 4.63 stars, reply rate 44.4%, over 2,057 ranked companies · benchmark 17 Oct 2026
Score
50.6
Industry average 70.3
19.7 below average
Rating
4.43
Industry average 4.63
0.20 below average
Reply rate
—
Industry average 44.4%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 21% negative
Covering October 2020 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,057 ranked companies in Home Services (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 50.6 sits in the bottom quarter of about 2,000 ranked Home Services companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 20% of reviews against an industry average of 44%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
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