Customereye

PANGAIA

Apparel & Fashion • United Kingdompangaia.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
+28.6 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#164of 330
Top 50% · Upper Half
#1 (best)#330 (worst)
#162Peer
#163Peer
#164This company
#165Peer
#166Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.1%
Customer Support
16.8%
Delivery Shipping
16.1%
Response Speed
12.4%
Loyalty
10.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • •Built from a negative-review share of 21.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
76.0%
4★
6.7%
3★
4.7%
2★
2.5%
1★
10.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 68.4% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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