Customereye

Palmetto State Armory

Firearms & Tactical • United Statespalmettostatearmory.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#49of 61
Top 80% · Bottom Tier
#1 (best)#61 (worst)
#47Peer
#48Peer
#49This company
#50Peer
#51Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering October 2024 — 373 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.4%
Delivery Shipping
15.6%
Product Quality
13.9%
Loyalty
12.0%
Response Speed
10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
80.3%
4
4.5%
3
1.8%
2
2.2%
1
11.2%

Based on 600 analyzed reviews.

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