Customereye

Knifeworks

Firearms & Tactical • United Statesknifeworks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+12.0 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#39of 61
Top 64% · Mid Pack
#1 (best)#61 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering October 2024 — 23 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.5%
Response Speed
19.8%
Product Quality
18.6%
Customer Support
11.6%
Pricing
9.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.0%
4
2.7%
3
2.2%
2
0.5%
1
2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.7% of reviews in the last three months were positive, compared with 96.0% in the three months before that.

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