Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
54% of reviews positive, 43% negative
Covering July 2026 — 133 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 45% negative and 3% neutral.
Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 27.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 999 analyzed reviews. Sentiment is holding steady: 82.4% of reviews in the last three months were positive, compared with 83.9% in the three months before that.
