Schools & Academic Educationoptima-it.co.uk
Review data last updated .
Based on public reviews and response behavior.
164 reviews over 387 days (about 13 per month). Busiest month: 23% of reviews. Languages: en 100%.
Schools & Academic Education average: score 68.1, rating 4.53 stars, reply rate 38.3%, over 1,427 ranked companies · benchmark 9 Oct 2026
Score
69.8
Industry average 68.1
1.7 above average
Rating
4.39
Industry average 4.53
0.14 below average
Reply rate
—
Industry average 38.3%
not measured
Among ranked Schools & Academic Education companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 10% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 164 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,427 ranked companies in Schools & Academic Education (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 63% of reviews against an industry average of 38%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 130 mentions with a sentiment score of 87.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
