Customereye

Kitco Metals Inc.

Lending & Consumer Finance • Canadaonline.kitco.com

Review data last updated .

Based on public reviews and response behavior.

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1,000 reviews over 1,046 days (about 29 per month). Busiest month: 13% of reviews. Languages: en 89%, unknown 8%, fr 2%.

Overall Score

67/100
−40.0 vs. last month4.65 ★ average rating · 1,000 reviews
67/100 from 1,000 reviews over 25 months, high confidence.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

67.3

Industry average 65.5

1.8 above average

Rating

4.65

Industry average 4.43

0.22 above average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#531of 1142 ranked in Lending & Consumer Finance
Top 46% · Upper Half
#1 (best)#1142 (worst)
#529Peer
#530Peer
#531This company
#532Peer
#533Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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