Customereye

One Big Switch

Energy & Utilities • Australiaonebigswitch.com.au

Review data last updated .

Based on public reviews and response behavior.

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184 reviews over 357 days (about 16 per month). Busiest month: 14% of reviews. Languages: en 92%, unknown 8%.

Overall Score

89/100
−18.2 vs. last month4.68 ★ average rating · 184 reviews
89/100 from 184 reviews over 13 months, moderate confidence.

Energy & Utilities average: score 66.0, rating 4.24 stars, reply rate 50.9%, over 507 ranked companies · benchmark 3 Nov 2026

Score

88.9

Industry average 66.0

22.9 above average

Rating

4.68

Industry average 4.24

0.44 above average

Reply rate

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Industry average 50.9%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#41of 507 ranked in Energy & Utilities
Top 8% · Top Tierdown 97 from last month
#1 (best)#507 (worst)
#39Peer
#40Peer
#41This company
#42Peer
#43Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative15%

Sentiment Balance

Covering August 2026 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Product Quality
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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