Customereye

The Official Ticket Center

Entertainment & Events • United Statesofficialticketcenter.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#37of 322
Top 11% · Top Tier
#1 (best)#322 (worst)
#35Peer
#36Peer
#37This company
#38Peer
#39Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering May 2020 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
14.0%
Customer Support
13.8%
Pricing
12.8%
Product Quality
12.1%
Onboarding
11.1%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 31.3% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.5%
4
7.0%
3
3.7%
2
2.2%
1
7.7%

Based on 600 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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