Based on public reviews and response behavior.
680 days of reviews, with a sparse monthly review flow. Busiest month: 13% of reviews. Languages: en 86%, unknown 9%, fr 2%.
General Retail & Marketplaces average: score 64.1, rating 4.25 stars, reply rate 36.2%, over 2,516 ranked companies · benchmark 4 Nov 2026
Score
77.9
Industry average 64.1
13.8 above average
Rating
4.36
Industry average 4.25
0.11 above average
Reply rate
—
Industry average 36.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering July 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,516 ranked companies in General Retail & Marketplaces (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.327 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 77.9 places the company in the top quarter of about 2,500 ranked General Retail & Marketplaces companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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