Based on public reviews and response behavior.
600 reviews over 1,513 days (about 12 per month). Busiest month: 24% of reviews.
Home & Living average: score 66.7, rating 4.46 stars, reply rate 46.5%, over 4,428 ranked companies · benchmark 11 Oct 2026
Score
54.4
Industry average 66.7
12.3 below average
Rating
4.54
Industry average 4.46
0.08 above average
Reply rate
—
Industry average 46.5%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 14% negative
Covering May 2022 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,428 ranked companies in Home & Living (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 54.4 sits in the bottom quarter of about 4,400 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 91% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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