Based on public reviews and response behavior.
600 reviews over 2,297 days (about 8 per month). Busiest month: 11% of reviews.
Vaping & Smoking Alternatives average: score 59.5, rating 4.35 stars, reply rate 30.0%, over 633 ranked companies · benchmark 10 Oct 2026
Score
39.0
Industry average 59.5
20.5 below average
Rating
3.23
Industry average 4.35
1.12 below average
Reply rate
—
Industry average 30.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 43% negative
Covering September 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 633 ranked companies in Vaping & Smoking Alternatives (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.239 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.339). Review the worst months in the trend data to identify specific operational or product issues.
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