Based on public reviews and response behavior.
94 reviews over 1,200 days (about 2.4 per month). Busiest month: 10% of reviews. Languages: en 98%, de 2%.
Vaping & Smoking Alternatives average: score 59.5, rating 4.35 stars, reply rate 30.0%, over 633 ranked companies · benchmark 10 Oct 2026
Score
39.2
Industry average 59.5
20.3 below average
Rating
3.46
Industry average 4.35
0.89 below average
Reply rate
—
Industry average 30.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 43% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 94 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 633 ranked companies in Vaping & Smoking Alternatives (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.521 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.520). Review the worst months in the trend data to identify specific operational or product issues.
