Based on public reviews and response behavior.
600 reviews over 1,140 days (about 16 per month). Busiest month: 7% of reviews.
Vaping & Smoking Alternatives average: score 59.5, rating 4.35 stars, reply rate 30.0%, over 633 ranked companies · benchmark 10 Oct 2026
Score
37.7
Industry average 59.5
21.8 below average
Rating
3.60
Industry average 4.35
0.75 below average
Reply rate
—
Industry average 30.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 45% negative
Covering August 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 633 ranked companies in Vaping & Smoking Alternatives (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.311). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 37.7 sits in the bottom quarter of about 600 ranked Vaping & Smoking Alternatives companies (25th percentile: 51, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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