Nextcar

Automotive & Mobility • United Statesnextcarrental.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

2.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#245of 265

Top 92% · Bottom Tier

#1 (best)#265 (worst)

#243Peer

#244Peer

#245This company

#246Peer

#247Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 56% negative

42%

positive

Positive42%
Neutral2%
Negative56%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.9%

Pricing

17.7%

Loyalty

14.7%

Response Speed

12.2%

Product Quality

11.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 66.7% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

37.2%

4★

7.2%

3★

5.5%

2★

7.3%

1★

42.8%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 58.7% in the three months before that.

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