Customereye

New World Diamonds

Gifts & Party Supplies • United Statesnewworlddiamonds.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

73/100
4.76 ★ average rating · 482 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#10of 149
Top 7% · Top Tier
#1 (best)#149 (worst)
#8Peer
#9Peer
#10This company
#11Peer
#12Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 471 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.2%
Delivery Shipping
16.8%
Customer Support
16.5%
Loyalty
12.7%
Response Speed
11.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100
7/100
signal score
  • •Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
89.4%
4★
4.1%
3★
2.5%
2★
0.6%
1★
3.3%

Based on 482 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 88.2% in the three months before that.

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