New Capital Financial

Lending & Consumer Finance • United Statesnewcapitalfinancial.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

+1.7 vs. last month4.95 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#127of 275

Top 46% · Upper Half

#1 (best)#275 (worst)

#125Peer

#126Peer

#127This company

#128Peer

#129Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering July 2026 — 75 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

37.9%

Product Quality

23.4%

Onboarding

16.1%

Loyalty

6.5%

Pricing

6.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100

10/100

signal score

•Built from a negative-review share of 10.4% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

98.2%

4★

0.7%

3★

0.0%

2★

0.1%

1★

1.0%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 99.2% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

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