Customereye

Net Pay Advance Inc.

Lending & Consumer Finance • United Statesnetpayadvance.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

69/100
4.60 ★ average rating · 1,031 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#45of 275
Top 16% · Top Tier
#1 (best)#275 (worst)
#43Peer
#44Peer
#45This company
#46Peer
#47Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering December 2025 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 996 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.7%
Response Speed
17.4%
Onboarding
16.9%
Product Quality
12.8%
Loyalty
12.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 20.6% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.8%
4
5.5%
3
2.0%
2
0.4%
1
7.3%

Based on 1,031 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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