Customereye

Nassau Candy

Food & Beverage • United Statesnassaucandy.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

66/100
−11.3 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#102of 551
Top 19% · Top Tier
#1 (best)#551 (worst)
#100Peer
#101Peer
#102This company
#103Peer
#104Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 18% negative

79%
positive
  • Positive79%
  • Neutral4%
  • Negative18%

Sentiment Balance

Covering August 2024 — 20 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.6%
Delivery Shipping
19.9%
Product Quality
15.5%
Onboarding
12.7%
Loyalty
9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • •Built from a negative-review share of 32.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
75.5%
4★
10.5%
3★
5.5%
2★
4.3%
1★
4.2%

Based on 600 analyzed reviews. Sentiment is improving: 95.6% of reviews in the last three months were positive, compared with 89.9% in the three months before that.

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