Based on public reviews and response behavior.
62 reviews over 793 days (about 2.4 per month). Busiest month: 29% of reviews. Languages: en 100%.
Jewelry & Watches average: score 68.7, rating 4.41 stars, reply rate 35.1%, over 78 ranked companies · benchmark 17 Oct 2026
Score
55.5
Industry average 68.7
13.2 below average
Rating
3.73
Industry average 4.41
0.68 below average
Reply rate
—
Industry average 35.1%
not measured
Among ranked Jewelry & Watches companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 40% negative
Covering August 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 62 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 78 ranked companies in Jewelry & Watches (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.389 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 55.5 sits in the bottom quarter of about 80 ranked Jewelry & Watches companies (25th percentile: 62, median: 71). The weakest topic and the reply rate are the two levers that move this score fastest.
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